Where we ship
We ship physical products to addresses in the United States only (50 states plus DC). We do not currently ship to APO/FPO/DPO military addresses, US territories (Puerto Rico, Guam, US Virgin Islands), or international destinations. If you need international shipping for a large order, email sales@cipherforces.com and we'll look into a custom quote.
Production times
Production time is the time from order approval to the package leaving our production partner. It is in addition to shipping time. Typical production windows:
| Product | Standard | Rush |
|---|---|---|
| Standard business cards | 3–4 business days | 1–2 business days (when available) |
| Hot-stamp foil business cards | 5–7 business days | 3–4 business days (when available) |
| Flyers | 3–4 business days | 1–2 business days (when available) |
| Design add-on | Adds 1–2 business days for concept + 1 revision | — |
Shipping methods and rates
Exact rates are calculated at checkout and depend on quantity, weight, destination, and the shipping tier you choose. Typical options:
- Standard ground (USPS Ground Advantage or UPS Ground): 3–7 business days transit.
- Expedited (USPS Priority or UPS 3-Day): 2–3 business days transit.
- Express (UPS or FedEx Overnight): next business day transit for orders placed before noon PT.
- Local pickup (Glendale or Tujunga, CA) is free when offered at checkout.
Rates shown at checkout are final. We do not add surprise fees after checkout.
Tracking
You will receive a shipping-confirmation email with a tracking number as soon as your package leaves production. Tracking data is provided by the carrier; we don't update it directly. If tracking hasn't moved in more than 5 business days, email us so we can open a carrier inquiry.
Delays beyond our control
Severe weather, carrier backlogs, public holidays, labor actions, and similar events can delay delivery. We don't guarantee delivery dates, and we won't refund shipping charges for carrier delays that are not our fault. If a package is delayed beyond the carrier's own guaranteed window, you can often claim that refund directly with the carrier.
Lost packages
A package is considered lost if tracking shows "not delivered" 10 business days past the carrier's expected delivery date. We'll reprint and reship at no cost. We cannot reimburse packages that tracking shows as "delivered" — in that case please check with neighbors and your local post office and file a carrier claim; we're happy to help with documentation.
Address accuracy
You are responsible for providing a correct, complete shipping address. Packages returned due to incorrect or incomplete addresses incur a reshipment fee at cost. We recommend double-checking the address on the Stripe confirmation screen before submitting.
Taxes and duties
Sales tax is calculated automatically at checkout by Stripe Tax based on your shipping destination. Since we don't ship internationally, there are no import duties to worry about.
Defects and damage
See the Refund Policy for reprint and refund rules when an order arrives damaged or defective.
Contact
Shipping questions: sales@cipherforces.com.